Returns policy
What can be returned, and the route a return has to take.
The window
The shop's stated return window is 30 days from the day the item is transferred to you. Tell the shop inside that window if you intend to return something.
Firearms
A firearm that has already been transferred to you cannot be dropped in the mail. Under federal law a non licensee may not ship a handgun by the United States Postal Service at all, and a common carrier shipment has to be declared to the carrier. In practice a firearm return runs back through a Federal Firearms Licensee: you contact the shop first, the shop agrees the route in writing, and the firearm moves licensee to licensee.
Once ATF Form 4473 has been completed and the firearm has left the counter it is a used firearm, so a return is assessed on condition and is not automatic. Contact the shop before you do anything else and follow the instructions you are given.
Parts and accessories
Unused parts in their original packaging can normally be returned inside the window. Parts that have been fitted, modified or refinished cannot, because they can no longer be sold as new and their condition cannot be verified.
Faulty items
A manufacturing fault is handled under the manufacturer warranty and under the implied warranty provisions of the Texas Business and Commerce Code, whichever gives you more. Tell the shop what happened, and do not attempt a repair first, because that normally voids the warranty.
Refunds
An accepted return is refunded by the method used to pay. A transfer fee already paid to a third party licensee is not refundable by this shop, because that money went to another business. Sales tax is refunded with the item price where the sale is reversed.
How to start a return
Use the contact form with your order reference and a description of the problem. Do not send identity documents or licence numbers through the form.